The data desk
Heather Patrick
Discover the Power of the Built-In Help
Did you know that one of the best training resources for Prophet 21 is already built into the application?
Whether you're learning a new process, need a quick refresher, or have a question about a specific field or screen, the Prophet 21 Help feature is a valuable resource that can often provide the answer in just a few clicks.
🔍 Why Use Prophet 21 Help?
The built-in Help is designed to help you work more confidently by providing:
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Step-by-step instructions for common tasks
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Definitions of fields and system functions
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Process guidance and best practices
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Explanations of system features and options
Instead of guessing or waiting for assistance, try checking the Help first—you may find exactly what you need.
The next time you're unsure how a screen works or what a field means:
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Click the Help icon (the question mark on the bottom section of the menu on the left) or right click on your mouse to choose “Help”
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Search using keywords related to your task, such as Sales Order Entry, Customer Maintenance, or Purchase Orders.
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Review the instructions and related topics to expand your understanding. There are articles, videos and even step-by-step guided instructions
You'll often discover additional features or shortcuts that can make your job easier.
Need More Than Help?
If you can't find the answer in the built-in Help, don't worry. You have more resources available. We also encourage you to:
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Review standard operating procedures that can be found on the sharenet under P-21 S.O.P.’s
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Reach out to your manager or open a Help Desk ticket.
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Submit ideas for future training topics or "how-to" sessions.
By using the resources available and continuing to learn, we can all get more value from Prophet 21 and better support our customers every day.